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At the very core of any successful business lies a team of professionals who work hard to bring the company’s vision to fruition. Any true business owner is aware of the fact that without their employees, they wouldn’t have gotten as far as they have. It is your team of experts that work around the clock to complete tasks, develop innovative ideas, and provide outstanding service to your customers or clients. That is, as long as they’re satisfied with their place of employment.
An unhappy employee spills into every aspect of the business making it difficult to provide a positive customer experience. Unfortunately, however, most employers are unaware of their staffs’ problems or concerns. They often assume that a decent salary, paid days off, and health benefits are enough to keep their workers satisfied. It isn’t until they start seeing signs like those listed below, that business owners jump into action to try and create change.
Here is a look at some telltale signs that you’re not doing enough to keep your staff satisfied:
Increased Employee Turnovers
Not everyone lands and job and plans to work there until they retire. In fact, it’s actually normal for a person to switch careers at least once or twice in their lives. However, if you’ve noticed that you have to conduct a lot more interviews to fill vacant positions within your organization, this is a red flag.
High employee turnovers generally mean that your workforce is unhappy. There are a number of reasons this could be the issue from poor salaries and weak benefits packages to little room for growth and overwhelming schedules. When employees continue to leave your company, this causes you to suffer both financially and professionally. Therefore, you need to start working with management to get an idea about the common causes of concern within the workplace.
Do you find that assignments aren’t getting done as efficiently as they used to? Are there certain departments that have seemed to slow down with their progress? Having one or two employees who are having a rough time that causes them to slow down professionally is one thing, but if you’re starting to see it occur within entire departments, this is a problem. Essentially, it means that there are issues within the department that are preventing everyone from handling their jobs accordingly. For this reason, they have become disengaged.
How do your employees feel about the work environment, their positions, coworkers, management, or the company as a whole? You may not have considered asking this question, but low employee morale can spread through the workplace like wildfire. Before you know it, everyone is moaning and groaning around, talking negatively about each other, complaining about management, and overall just sick with their jobs. Bad attitudes, as you know can easily be passed down to clients or customers ruining your reputation.
More Call Outs
Everyone gets sick or has something come up in life on the occasion that requires them to call out of work for the day, but if you’ve noticed it happening a lot more, this is a sign of low employee engagement. Ultimately, your staff is so dissatisfied with the work environment that they’d rather be anywhere but in the office. If that means calling out for the day, they’re willing to do it just to get a break.
Here’s when you know you have a major problem on your hands. If your customers begin to complain about the quality of service they’re receiving from your staff, you need to take charge. Employee and customer satisfaction are said to be linked very closely which means if you want satisfied customers, it is ideal to figure out how to satisfy your staff.
Turning Things Around
If you’ve noticed one or more of these signs in your place of business it’s apparent that your employees aren’t engaged. There are a number of factors that could be contributing to this, but for the sake of your company, it is imperative to turn things around. You might start by having a meeting with your staff, having them voice their concerns and share their opinions. Then use this information to come up with the best solutions. Some suggestions include:
- Offering flexible shifts or remote working hours for better work/life balance
- Handing out corporate gifts like those from www.pfrcorporategifts.com/gift-certificates during the holidays or special occasions.
- Creating new positions for more advancement opportunities
- Offering training or funding for educational courses
- Hiring more staff to reduce the workload
- Implementing employee outings and wellness programs
The truth is, your company can only go as far as the team you have behind it. You’ve taken your time to hire the very best candidates to help you take your business to the next level, but it doesn’t stop there. As a business owner, it is also your responsibility to ensure the happiness and satisfaction of your team by providing them with a safe and positive working environment. In doing so, you help to create a more productive and positive workforce that aids in providing outstanding customer experiences.