Job Responsibilities
- Patient Outreach: Contact patients to arrange the delivery of sleep apnea supplies, ensuring they understand usage and maintenance instructions.
- Appointment Scheduling: Coordinate with doctors and patients to schedule appointments, optimize physician calendars, and ensure efficient use of clinic resources.
- Documentation and Follow-Up: Maintain accurate records of patient interactions, supply deliveries, and appointment details. Follow up with patients to address any concerns and ensure continuity of care.
- Educational Support: Provide basic education on sleep apnea, treatment options, and the importance of adherence to prescribed therapies.
- Collaboration: Work closely with medical providers, insurance companies, and suppliers to streamline processes and resolve any logistical issues promptly.
Requirements
- Previous experience in healthcare coordination, customer service, outbound calling, or a related field is preferred
- Excellent communication skills, both verbal and written
- Strong organizational abilities with attention to detail
- Empathetic and patient-focused approach to customer care
- Adaptable to change – in a startup environment, things change a lot!
- Proficiency in using computer systems, Salesforce CRM, and electronic health records (EHRs) is preferred
Salary
$20.00 – $23.00/hr (Employer provided)
$21.50/hr Median
Benefits
- Competitive hourly wage and bonus opportunity commensurate with experience
- Comprehensive healthcare benefits package
- Flexible time off with advance notice
- Opportunities for professional development and career advancement within our growing organization
- A fun, supportive, and inclusive work environment dedicated to making a meaningful impact in healthcare