Job Responsibilities
- Review and manage customer projects with varying levels of complexity.
- Initiate purchase requisitions and order necessary materials.
- Oversee projects through the production line to ensure timely completion.
- Work closely with the sales team on incoming projects.
- Attend daily production meetings and collaborate with all departments.
Customer Service
- Communicate efficiently with customers to provide project updates and address inquiries.
- Process customer orders, changes, and requests following department policies and procedures.
- Ensure all customers’ needs are met by facilitating communication between customers and internal teams.
ERP Management
- Update all ERP items related to projects using Global Shop ERP software.
- Review, enter, and maintain digital storefront orders.
Quality Assurance
- Develop and maintain a working knowledge of the company’s products and production requirements.
- Review digital artwork and graphics, verify printed proofs, and ensure quality standards are met.
- Understand print layouts, crop marks, and bleed marks for accurate production.
Additional Duties
- Perform related duties as assigned.
- Work under limited supervision and be self-motivated.
Requirements
Industry Experience
- Experience or knowledge in print media highly preferred.
- Ability to review customer artwork/graphics.
- Experience ordering various types of print materials.
- Understanding of print layouts, crop marks, and bleed marks.
- Ability to inspect and approve proofs.
Software Proficiency
- Familiarity with Adobe products.
- Experience with ClickUp project management software.
- Prior experience with ERP software, specifically Global Shop ERP.
Salary
$45K – $55K/yr
$50K/yr Median
Benefits
- Health insurance
- Retirement plans
- Paid time off