Job Responsibilities
- Respond to all customer orders and inquiries within 24hrs or sooner.
- Answers incoming customer emails or calls regarding billing issues, product problems, service questions and general client concerns.
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every client.
- Capture and record all pertinent customer information for data entry into sales and supply chain operations databases.
- Manage customer data in ERP systems and internal trackers.
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
- Provide the sales department with inventory/production data to assist in sales forecasting.
- Assist accounts payable with entry of vendor invoices into the ERP system.
- Code documents according to company procedures.
- Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
- Continuous improvement of systems and processes within the Sales Department and Supply Chain by creating or reviewing existing standard operating procedures.
- Other duties as required from time to time.
Requirements
Technical Skills – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Customer Service – Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Salary
$40,000 – $60,000 a year
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance