Job Responsibilities
This position exists to (1) provide general information and assistance to customers and (2) to prepare applications for processing by licensing specialists. Responsibilities Include:
- Provides technical support and services to external customers both over the phone and in person.
- Review, sort, and route incoming correspondence, applications, and requests for information. Scan documents for use in storing, tracking, and retrieving.
- Processes all bounce-back emails that were undeliverable in the PELSB General Email Box.
- Reviews and processes Center for Educator Licensing (CEL) and Educators online requests.
- Provide backup support with the processing of paper checks to ensure there is no backlog of checks.
Requirements
Minimum Qualifications
- Customer service practices and principles sufficient to identify each customer’s needs, meet quality standards for services, that result in customer satisfaction
Knowledge of:
- Data entry procedures and systems, such as Microsoft Office or similar data entry systems.
- Knowledge of word processing sufficient to use software to create, format, edit, print, and save a variety of documents.
Skill in data entry sufficient to:
- Maintain accurate records and reports
- Locate Identify and correct data entry errors
Ability to:
- Accurately input, verify, and edit electronic data
- Communicate in a variety of formats to gather and relay information with tact and diplomacy
Preferred Qualifications
- Knowledge of licensure process for teachers, related service personnel, and administrators to ensure applicants are applying for the appropriate licensure.
- Knowledge of licensing operating systems including Access, PLD, Center for Educator Licensing (CEL) and Educators sufficient to process work accordingly.
- Experience with the licensing process sufficient to answer technical licensing questions
Additional Requirements
This position requires successful completion of the following:
It is the policy of PELSB that all candidates submit a background investigation prior to employment. The background check may consist of the following components: SEMA4 Records Check, Criminal History Check, Employment Reference Check, & Education/License Verification.
Salary
$21.90 – $29.65 an hour
Benefits
- Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
- Diabetes care
- Dental and orthodontic care for adults and children
- 6 weeks paid leave for parents of newborn or newly adopted children
- Pension plan that provides income when you retire (after working at least three years)
- Employer paid life insurance to provide support for your family in the event of death
- Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
- Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being