Job Responsibilities

Own the onboarding process for new clients, including account setup, product walk-throughs, and training sessions.
Serve as the primary point of contact for clients, answering questions and providing product support.
Conduct regular check-ins and touchpoints to ensure clients are engaged and successful.
Proactively address client needs, resolve issues, and deliver solutions that strengthen retention.
Create and maintain client resources such as guides, FAQs, and how-to content.
Track client usage and feedback to share insights with leadership.
Collaborate with the Business Development team to identify opportunities for growth within existing accounts.

Requirements

Recent graduate with a Bachelor’s degree in Business, Marketing, Communications, or related field
Strong communication and interpersonal skills, with the ability to explain software concepts clearly.
Highly organized, proactive, and customer-focused.
Tech-savvy and comfortable learning new software quickly.
Prior internship or experience in customer success, account management, or client services is a plus.

$39K – $56K/yr (Glassdoor est.)

$47K/yr Median

Direct mentorship from senior leadership (CEO and Head of Business Development).
Competitive compensation and career growth opportunities within a fast-scaling company.
A collaborative and supportive team culture in the heart of Miami.
Work with some of today’s most exciting and culturally relevant brands, including high-profile and celebrity-backed ventures.
Join a team that values creativity, collaboration, and measurable results.
Competitive benefits package including unlimited PTO, medical/dental/vision coverage, and wellness programs.
Thrive in a fast-paced, people-first culture where creativity and strategy go hand in hand.