Job Responsibilities
- Work with customers to investigate, escalate and advise on their concerns
- Prioritize your workload and manage time under pressure
- Collaborate with the global support team to solve and escalate issues
- Share feedback and ideas to help the team improve
Requirements
- Excellent written and verbal communication skills
- Technical aptitude, plus curiosity and empathy for customers
- Ability to multi-task across different tools and platforms
- Resident of AZ, DC, FL, GA, IL, MA, MI, NC, NJ, OH, SC, TX or WI
Salary
$40,000 – $50,000 per year (plus 10 percent annual bonus)
Benefits
- Medical, dental and vision insurance 100% covered
- 401k with company matching
- Unlimited PTO
- Wellness, internet and childcare reimbursements
- Generous parental leave