Job Responsibilities
Managing Technology Needs
- Drives the compliance of IT policies and standards, thereby protecting company hardware, software and other resources at the hotel.
- Clearly and effectively articulates the Americas IT requirements for Property Infrastructure to Americas IT Associates and franchise partners.
- Maintains and upgrades existing systems as required to maximize effective use and operational uptime to minimize revenue impacting issues.
- Troubleshoots technical issues.
- Creates risk mitigation plans.
- Collaborates with Project Leads and IT team to resolve issues and produce viable and consistent solutions.
- Manages small to medium projects and business processes with little supervision or guidance.
Building and Sustaining Relationships with Customers
- Develops strong understanding of local property technical configurations and the impact on operations.
- Writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats.
- Provides customer service.
- Responds to inquiries from customers/vendors/peer group.
- Provides detailed status reports as requested.
- Maintains an awareness of the interrelationships among on-going activities and plans work assignments and resource allocations accordingly.
- Creates system guidelines and manuals for the organization.
- Runs training sessions and workshops on system processes.
- Conducts regular reviews of systems and generates reports on efficiencies and improvement areas.
- Structures and prioritizes business requirements and communicates plans with stakeholders for review and approval.
Verifying Client Technology Needs are Met
- Provides input and follows standard SOP’s for security, compliance, change control and DR.
- Serves as escalation point and reference to field IT associates for implementation needs and requirements.
- Audits Americas IT inventories for compliance (i.e., verifying software inventory compliance, hardware inventories).
- Assists in disaster recovery and business continuity as it relates to technology.
- Provides technical guidance.
- Provides escalation and guidance to property pertaining to guest and associate internet access requirements.
- Escalates problems as appropriate through direct supervisor, and/or IT resources.
- Provides project support for corporate, regional and property initiatives.
- Completes other reasonable duties as requested by leadership.
Requirements
Required:
- High school diploma or GED; 2-4 years experience in the Information Technology or related professional area.
OR
- 2-year degree from an accredited university in Business Administration, Information Technology, or related major; 2 years experience or related professional area.
Preferred:
- Equivalent work experience, preferably within the hospitality industry at a major hotel chain, in like Information Technology positions.
Salary
$26.82 – $46.16 an hour
Benefits
- Childcare
- Tuition reimbursement
- Paid parental leave
- Employee stock purchase plan
- Parental leave
- Health insurance
- Paid time off
- Vision insurance
- Dental insurance
- Flexible spending account
- Life insurance
- Employee assistance program
- Disability insurance
- Commuter assistance