Job Responsibilities
- Collaboration with Managed Services Provider (MSP): Work closely with outsourced MSP to ensure smooth operations and efficient resolution of technical issues.
- Technical Support: Provide support for personal computers, related PC software, and associated networks.
- Device Installation and Troubleshooting: Install, troubleshoot, service, and repair personal computers, software, telephones, and mobile devices.
- Connectivity Support: Assist the team with resolving connectivity issues related to technology and ensure uninterrupted services.
- Network Integration: Connect personal computers and other devices to existing wired, wireless, and cellular networks.
- Setup and Configuration: Perform setups for PCs and mobile devices for end-users.
- User Assistance and Training: Instruct and assist users in the effective use of personal computers, IT devices, and network resources.
- Support Documentation: Maintain logs of troubleshooting activities and user support interactions using MSP Helpdesk software.
- Security Compliance: Enforce and adhere to all security and data safety regulations, ensuring compliance during the installation, maintenance, and retirement of hardware and software.
- Microsoft Product Expertise: Demonstrate proficiency with Microsoft products, including Windows desktop OS, Office Suite, as well as knowledge of Windows Server and Active Directory.
- Communication and Customer Support: Exhibit strong communication skills, a proactive approach, and patience when assisting customers.
- Additional duties as needed.
Requirements
- Bachelor’s Degree with a concentration in Computer Science, plus at least 5 years of experience
- Proficient experience in Microsoft Office 365, Tenant Admin, One-Drive, Word, Excel, Outlook, PowerPoint, etc.
- Experience using ComputerEase, Procore, Innergy, Autodesk Software a plus
Salary
$85,000 a year
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance