Job Responsibilities
- Installs, configures, maintains and tests computer hardware, software and peripheral equipment.
- Acts as a technical resource to end users and other information technology staff and troubleshoots, diagnoses and resolves moderately complex hardware, software and network connectivity problems, including problems not covered by established procedures.
- Identifies trends in the reported problem calls and implements improvements.
- Analyzes and makes recommendations regarding user support needs or improving customer satisfaction.
- Reviews, tests and finalizes user instructions and procedures; conducts formal and informal end user training and may develop technical orientation and training materials as necessary.
- Leads small hardware and software installation and upgrade projects and participates in large and/or complex projects with general direction.
- Assists in defining and recommending appropriate hardware and software configurations and standards to meet customer needs, and develops specifications to purchase new hardware, software and other peripheral devices based upon established departmental standards.
- Configures software distribution tools.
- Assists in the ordering of licenses for software packages, in consultation with appropriate management or other information technology staff as needed.
- Coordinates equipment delivery, software licensing compliance and inventory/asset control as needed.
- Acts in a lead capacity to other technical staff as needed.
Requirements
MINIMUM REQUIREMENTS:
One (1) year of experience at the level of an IT Technical Support Analyst I.
-OR-
Two (2) years of experience installing, configuring, testing, troubleshooting and repairing client computing devices or software, in a centralized Information Technology organization.
You MUST meet the above requirement(s) at the time of filing in order to be appointed to fill any vacancies related to this recruitment.
SPECIAL REQUIREMENTS INFORMATION: It is important to fill out the job application completely and as directed. The Department of Mental Health encourages all applicants to submit relevant attachments including resumes and required documents in the Attachments section of the application. In order to receive credit for any certificates, such as ASL, you must include a legible copy with your application at the time of filing or within 7 calendar days of filing.
- IT Technical Support Analyst I is defined as under close supervision, using established procedures, provides a full range of technical support services in information technology including installation, configuration, testing, troubleshooting and repair of hardware, software, networking and applications in a centralized IT organization.
Centralized IT Organization is defined as an enterprise that has organized IT activities involving planning and decision making under the leadership of the CIO
LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
PHYSICAL CLASS:
Physical Class III – Moderate: This class requires that the incumbent stand or walk most of the time with bending, stooping, squatting, twisting, reaching, working on irregular surfaces, occasional lifting of objects weighing over 25 pounds, and frequent lifting of 10-25 pounds.
Salary
$76,804.32 – $103,495.68 a year
Benefits
N/A