Job Responsibilities
- Support internal IT needs by providing Level 1 technical and troubleshooting support
- Troubleshoot/resolve hardware and software performance and general PC, network, and printer problems
- Install, upgrade, and support computer hardware and software
- Perform voice/email system setup
- Perform setup for new users
- Assist with IT projects as directed
- Communicate effectively with all contacts
Requirements
- Strong technical abilities and the desire to learn IT protocols, software, and hardware operations
- Ability to develop troubleshooting & diagnostic skills and perform root cause analysis
- Ability to communicate effectively with technical and non-technical users
- Self-starter who takes initiative to learn and resolve problems
- Ability to work with a team
- Ability to perform on-call work when necessary
- The following skills are a plus but not required:
- Microsoft operating systems (server and desktop)
- Linux
- VPN and remote access methodologies
- Server and desktop hardware installation, configuration, and support skills
- SonicWall firewall and network security experience
Education or Certifications:
- Pursuing a degree in computer science (or commensurate experience) preferred
Physical/Mental Requirements:
- Ability to communicate effectively
- High level of alertness, concentration, accuracy, and time-management
- Able to maintain a stationary position for prolonged periods
Salary
$32.8K – $41.5K a year
Benefits
N/A