Job Responsibilities

Engage in meaningful interactions and develop rapport across a diverse population of students to facilitate their academic progression.
Be available to accept and make an average of 20-30 inbound and outbound student calls while also completing 20-25 work items systematically delivered to a Student Support Specialist.
Create specific action plans to remove roadblocks and/or resolve complex student concerns to support their advancement and long-term success.
Assess student needs using all available tools, including the University’s coaching model and resources, to plan interventions to support student progression.
Act as a subject matter expert for students with respect to degree options, program requirements and graduation. Provide students with accurate, complete, and timely information on University policies and procedures.
Coordinate with students on all credit options to develop an academic plan that is best suited to their needs and career goals while taking into consideration how to minimize cost and time to graduation.
Establish and maintain professional working relationships across internal departments to ensure students benefit from a variety of professional knowledge and perspectives.
Recommend changes, share student and other feedback on ways to continuously improve the student experience.<
Perform other duties as assigned or apparent.

Requirements

You must reside in one of the following states: AZ, CO, ID, MT, NM, NV, OR, WA, WY, UT, TX
Bachelor’s Degree completed before applying is required.
This is a work from home position. All work must be completed in a designated home office in an approved state of residence.

ADDITIONAL QUALIFICATIONS:

Computer proficient with an ability to learn and navigate various complex proprietary software applications.
Experience with CRMs, Microsoft applications, video conferencing, MS Teams.
General knowledge of the higher education industry and current trends.
General knowledge of fields of study, such as business, education, technology, counseling and/or nursing.
Strong analytical skills to assess and evaluate students’ needs and determine appropriate courses of action.
Strong interpersonal and communication skills to engage and influence students accurately and effectively convey UOPX information.
Self-motivated and able to work effectively in a virtual team environment or independently.
Able to perform and manage multiple tasks efficiently and effectively.

$25.19 – $34.38 an hour