Appliances keep our homes running smoothly, and we wake up every day assuming that our reliable appliance repair company will be in good working order. When something does go wrong with an appliance, it can be a huge hassle and can even be costly. For example, if you come home from work to discover your freezer or refrigerator has stopped working, do you have a backup plan in place that will allow you to save your food from spoilage?

Most people don’t have an extra freezer sitting around, but having a plan of action in place can help you handle your appliance problems quickly and efficiently. The fact is any home appliance will need repair at some point. Whether you’ve identified a reliable repair service in advance or are heading to Google as soon as you know your appliance isn’t working, knowing what to look for in a repair company can save you a lot of headaches.

What to Look for in an Appliance Repair Service

What to Look for in an Appliance Repair Service

There is no shortage of appliance repair companies, but how do you identify a reliable repair service? When you allow someone into your home, you need to know that you can trust them. Also, they need to know what they’re doing so that they can get your appliance back up and running.

1. Word-of-Mouth Referrals

The first place many homeowners look for a good service of any kind is via their contacts. Services providers who have done work for people you trust are solid choices you can trust. Ask your friends and neighbors if they know of honest repair services, and get specific details on the following:

  • Reliability
  • Fair pricing
  • Quality of work
  • Guarantees

The people you know are the best source for finding any type of service provider.

2. Specialization



When you’re interviewing repair companies, ask questions about your specific models. Knowing in advance whether the company is certified to repair your cooling appliance, laundry appliance, or cooking appliance will save you time and frustration when you have an urgent repair need.

Even better, find a service whose technicians specialize in fixing your particular appliances. For example, if you have a specific refrigerator brand, ask the company’s representative if they can repair that model. This will also serve to ensure that the company has the needed parts on hand to repair your appliance.

3. Cost

Shop around to find the average cost for repairing your appliances. Comparing prices will help you make sure you’re getting the best deal. Companies can charge however much they want, and repair costs can vary widely from one service provider to another.

While you want to pay a fair cost, no one wants to be overcharged. When you’re asking about price, ask how the company calculates the total bill and whether it includes the following.

  • Standard service fee
  • Parts
  • Labor

The cost shouldn’t be your only deciding factor, but if two companies are equally qualified, going with the repair service offering a lower price is a no-brainer.

4. Licenses and Certifications

Before an appliance repair service enters your home, they should have the correct license required to work on your appliances. The majority of appliance manufacturers offer certifications to authorized repair services. A reliable and qualified technician will abide by state and federal laws and be authorized to work on your specific appliances.

However, most states don’t require repair services to have these certifications and licenses. When you’re calling services, be sure to ask about licenses and certifications. You can also contact your appliance manufacturer to find out if they offer certifications to repair service providers.

5. Insurance

As with any repair service, a reputable repair service will be insured to cover any accidents or injuries that occur when their technicians are in your home. This is something to ask when you’re interviewing repair services or technicians. To protect yourself, ask them to show you proof of their insurance policy.

In the unlikely event that something goes wrong when the repair person is working on your appliance, you want to be sure their employer will handle it. Knowing this upfront can give you peace of mind.

6. Clean Background Check

Once you’ve identified some appliance repair service that can meet your needs, consider asking them if they do background checks on their employees.

However, you also want to make sure that the company itself has a clean background. Check the Better Business Bureau, Angie’s List, or other online service directories to see what previous customers have to say.

Another excellent source for honest reviews is the company’s social media accounts. Frequently, dissatisfied customers will leave reviews or comments on the posts the company shares on their Facebook page, for example. Another option is to ask the company for references.

7. Service Warranties

Service Warranties

Hiring a company that offers a warranty on their work doesn’t just ensure that the work they perform for you is guaranteed. When a company provides a warranty, it also demonstrates that they’re confident in the quality of the work they provide and their ability to fix your appliance problem the first time.

8. Availability

A repair service should be able to work with your schedule. If you work daytime business hours and aren’t home during the day, it can be challenging to schedule a daytime appointment with a repair company. One thing to look for when interviewing companies is flexibility and availability. Finding a repair service that offers weekend and evening services can keep you from taking time off from work to be home for the repair.

Equally important, having an appliance repair service that covers emergencies is essential. If your freezer goes out on Saturday afternoon, you won’t be able to wait until Monday for a repair.

Do You Need Professional Appliance Repairs in the Bay Area?

Are you looking for a professional appliance repair service in Sacramento or the Bay Area? Contact the professionals at Bay Master Appliance Services for immediate service, and repairs done correctly the first time.

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